Shipping Policy
We provide fast and reliable shipping services for B2B customers in New Zealand. Learn about our shipping coverage, timeframes and cost details.
1. Service Coverage
New Zealand Nationwide
- North Island: Auckland, Wellington, Hamilton and major cities
- South Island: Christchurch, Dunedin, Queenstown and major cities
- Remote areas: Available with additional fees and time
- Free shipping: Orders over $500 NZD
2. Delivery Timeframes
Standard Delivery Schedule
- Order Processing: 1-2 business days. After payment confirmation
- Within New Zealand: 2-3 business days. Major city areas
Special Circumstances
- Remote areas may require additional 1-3 business days
- Delivery times may be extended during holidays
- Large items or special products may require additional arrangements
- Severe weather or force majeure may affect delivery
3. Shipping Cost Calculation
New Zealand Shipping Rates
- Standard Shipping (2-3 days): $15 NZD
- Express Shipping (1-2 days): $25 NZD
- Remote Area Surcharge: $10-20 NZD
- FREE shipping on orders over $500
- Weight & Size: Basic billing standard
- Delivery Distance: Regional pricing
- Delivery Speed: Time requirements
- Insurance Service: Cargo protection
4. Packaging & Handling
Professional Packaging Standards
- Shockproof foam material protection
- Waterproof packaging bag sealing
- Sturdy cardboard boxes and tape reinforcement
- Fragile labels and orientation markings
Special Item Handling
- Battery products: Compliant with hazardous goods regulations
- Large items: Specialized packaging and transport
- Precision electronics: Anti-static packaging materials
- Warranty information: Included with packaging
Eco-Friendly Packaging Initiative
We are committed to sustainability, using recyclable and eco-friendly materials for packaging to reduce environmental impact.
- Recyclable Materials
- Biodegradable
- Minimal Packaging
5. Order Tracking Service
Tracking Service Process
- Order Confirmation: Receive order confirmation email with order number
- Shipping Notification: Receive tracking number after item ships
- Real-time Tracking: Track shipping status with tracking number
- Delivery Confirmation: Receive delivery completion confirmation
- SMS Notifications: Automatic SMS alerts for key milestones
- Email Updates: Detailed shipping status email notifications
- Online Tracking: 24/7 online tracking system access
6. Shipping Inquiries
If you have any shipping questions or need special arrangements, please contact us:
- Shipping Hotline: +64 9 4181998
- Logistics Email: info@aotealink.com
- Monday to Friday: 9:00 AM - 6:00 PM (NZST)
- Urgent shipping issues: 24/7 online support